Trust & standards
Clear credentials. Safer conversations. Accountable funding.
Verify who Cashbook Finance is, how information is handled and how to contact the team safely. Find the policies that govern the website and client portal.
Updated on . Links open live source registers, not a Cashbook summary.
Verify Cashbook
Everything important should be easy to check.
Company and regulatory details
Use the identifiers below when checking the business or discussing an application with an adviser.
- Legal name: Cashbook Finance Limited
- Company number: 10723098
- Company status: Active
- Incorporated: 12 April 2017
- FCA registration number: 782472
- ICO reference: ZB545200
- Registered office: Cumberland House, 24–28 Baxter Avenue, Southend-on-Sea, Essex SS2 6HZ
Document and data security
Sensitive documents should be submitted through the secure client portal rather than ordinary email.
- Portal access is separated from the public website.
- Documents are collected through the site's VGS-secured upload flow.
- Read credentials and administrative controls remain server-side.
- Portal and administrative pages are marked to prevent search indexing and caching.
- Privacy and retention information is set out in the privacy notice.
Safe contact and fraud awareness
Pause and verify any unexpected request involving documents, money or a change of bank details.
- Use the published number 020 3239 0699 when verifying a message.
- Normal company email addresses use the cashbookfinance.co.uk domain.
- Do not send identity documents or bank statements to an unverified address.
- Do not rely on contact details contained only in an unexpected message.
- Report a suspicious communication directly to the team.
Service and decision standards
A professional funding process should make the next decision clear without pretending every enquiry will fit.
- The team should explain what information is needed and why.
- Illustrative figures are not an offer of finance.
- Suitability, pricing and availability depend on assessment.
- Any indicative terms remain subject to documentation and required checks.
- Questions or concerns can be raised through the published contact and complaints routes.
Accessibility and alternative formats
The site is designed to work with keyboard navigation, text resizing and modern assistive technology.
- Use the skip link to move directly to main content.
- Forms use visible labels and keyboard-operable controls.
- Text can be resized using browser controls.
- Reduced-motion preferences are respected across core interactions.
- Contact the team if information is needed in a different format.
Continuity and support
If a form or portal page is unavailable, do not send sensitive documents by ordinary email as a workaround.
- Save the application reference shown in the portal or confirmation page.
- Call or email the team to report a technical issue.
- Wait for an approved secure-upload route before sending documents.
- Use the portal help page for file and browser guidance.
Policies and formal information
These pages contain the detailed terms that sit behind this summary.
Last reviewed: . Contact Cashbook Finance if any company detail on this page appears inconsistent with an official register.
Evidence standard
Every public proof claim needs a source record and publication approval.
Cashbook Finance records the source, verification status and publication approval for case studies, client reviews and professional-partner testimonials. Client names may be withheld, but the underlying record must remain traceable internally.
Official records
FCA, Companies House and ICO details link directly to the relevant public register.
Verified client proof
Case studies and endorsements require a source record, publisher confirmation and approval for public use.
Illustrative tools
Calculators and examples remain clearly labelled illustrative and are not approvals, quotes or client outcomes.
Public identityVerify the
lender firstFCA registration, Companies House details, ICO reference and published contact routes are surfaced consistently.
lender firstFCA registration, Companies House details, ICO reference and published contact routes are surfaced consistently.
Transaction evidenceDecisions follow the underlying assetReceivables, property security or trade-cycle evidence must support the proposed funding structure.
Publication standardExamples remain clearly illustrativeModels, imagery and worked examples are separated from actual offers, approvals and client records.
EscalationQuestions have a named routeContact, complaints and secure-document guidance remain accessible from the main site and footer.
Assurance log
Controls should have a date, owner and status.
This release records the principal public-site controls. Independent testing is identified separately rather than implied.
Regulatory wording
Canonical FCA-status sentence and prohibited-copy build scan.
Build controlledRoute integrity
Sitemap, canonicals, redirects, orphan pages and expected-route manifest.
AutomatedAccessibility
Keyboard, labels, error states, contrast and accessibility-tree checks; native AT audit remains outstanding.
Partial assurancePortal security
Unit and static controls are tested; authenticated penetration testing remains external.
External review dueClaim definitions
What every timing claim on this site actually means.
These are the definitions the rest of the site is written against, published so you can hold the wording to them. A target is not a guarantee, and an indication is not an approval.
Initial fit review
Target: within one working day after enough headline information is available.
Indicative terms
Indicative terms may follow in 1-3 working days after sufficient evidence; they are not approval.
Facility setup
Setup timing depends on due diligence, verification, documentation and any required legal work.
Invoice drawdown
After setup, an eligible approved invoice is typically drawn within 24-48 hours.
Bridging completion
Completion depends on valuation, legal work, title, security and exit evidence; no completion date is guaranteed.
Fees
Fees and charges are confirmed in written indicative terms and final facility documents.
How this is kept honest
How to raise a concern The definitions are the source, not the marketing copy.
Every public claim is checked against this ledger on each release. If a page and this list disagree, this list is the one to trust - and the disagreement is a bug worth reporting to us.
Verify before you send documents
Use the published Cashbook details.
Do not send identity documents, bank statements or sensitive files to an unexpected address. Use the secure portal route or verify the request first.
- Published telephone020 3239 0699
- Normal email domaincashbookfinance.co.uk
- FCA registration782472
- Our ruleCashbook Finance will not ask you to bypass secure upload routes for sensitive documents.
Need to verify a communication?
Use our published phone number or email rather than reply to an unexpected message. Never send sensitive documents until the secure route has been confirmed.
Cashbook Finance