Accessibility statement

Cashbook Finance aims to make its public website and client portal usable by as many people as reasonably possible, including people who use keyboards, screen readers, magnification or reduced-motion settings.

Target standard

Our target is WCAG 2.2 Level AA. This is a target and working standard, not a claim that every route has passed an independent formal conformance audit.

Testing completed

The July 2026 release was checked with automated HTML and accessibility rules, axe-core, desktop and mobile browser rendering, keyboard navigation, focus-order checks, reduced-motion checks and targeted accessibility-tree review. Key interactive journeys reviewed included navigation, site search, calculators, the eligibility checker, the application wizard, call request and portal entry.

Known limitations

• Secure document collection uses third-party Very Good Security components. We test the surrounding labels, instructions and focus flow, but accessibility inside provider-controlled embedded fields can depend on the provider and browser combination.
• Complex calculator and eligibility results are announced using live regions, but some older assistive-technology combinations may announce updates differently.
• PDF downloads may not provide the same reflow and navigation experience as the HTML pages. Contact us for an accessible alternative.
• A full independent manual audit covering every route with both VoiceOver and NVDA has not yet been commissioned.

What we do

We use semantic headings, visible labels, skip navigation, keyboard-operable controls, meaningful focus states, reduced-motion support, text alternatives and responsive layouts. Controls that are inactive or visually hidden are removed from the accessibility tree and focus order.

Report a problem

Email info@cashbookfinance.co.uk or call 020 3239 0699. Tell us the page, the task you were trying to complete, the browser or assistive technology used and the problem encountered.

Remediation process

We will acknowledge an accessibility report, reproduce the issue where possible, assess severity and provide either a fix, a practical alternative route or a clear timetable. High-impact blockers in application, contact or portal journeys are prioritised over cosmetic issues.

Enforcement

If you are not satisfied with our response, you may contact the Equality Advisory and Support Service for guidance on rights under the Equality Act 2010.