Accessibility statement
The standards, testing, known limitations and support route for accessible use of the website and portal.
Accessibility statement: August 2026
Nothing on this page matches. Contact the team and we will answer directly.
On this page
- Target standard
- Testing completed
- Known limitations
- What we do
- Report a problem
- Remediation process
- Enforcement
Book a callA director, about 15 minutes.
In brief
Target standard
The public website is designed against WCAG 2.2 AA principles.
Testing
Automated, keyboard, focus, reduced-motion and targeted accessibility-tree checks are used.
Support route
Report a barrier and request an accessible alternative through the published contact details.
Accessibility statement in full
Cashbook Finance aims to make its public website and client portal usable by as many people as reasonably possible, including people who use keyboards, screen readers, magnification or reduced-motion settings.
Target standard
Our target is WCAG 2.2 Level AA. This is a target and working standard, not a claim that every route has passed an independent formal conformance audit.
Testing completed
The October 2026 release was checked with automated HTML and accessibility rules, axe-core, desktop and mobile browser rendering, keyboard navigation, focus-order checks, reduced-motion checks and targeted accessibility-tree review. Key interactive journeys reviewed included navigation, site search, calculators, the eligibility checker, the application wizard, call request and portal entry.
Known limitations
- Secure document collection uses third-party Very Good Security components. We test the surrounding labels, instructions and focus flow, but accessibility inside provider-controlled embedded fields can depend on the provider and browser combination.
- Complex calculator and eligibility results are announced using live regions, but some older assistive-technology combinations may announce updates differently.
- PDF downloads may not provide the same reflow and navigation experience as the HTML pages. Contact us for an accessible alternative.
What we do
We use semantic headings, visible labels, skip navigation, keyboard-operable controls, meaningful focus states, reduced-motion support, text alternatives and responsive layouts. Controls that are inactive or visually hidden are removed from the accessibility tree and focus order.
Report a problem
Email info@cashbookfinance.co.uk or call 020 3239 0699. Tell us the page, the task you were trying to complete, the browser or assistive technology used and the problem encountered.
Remediation process
We will acknowledge an accessibility report, reproduce the issue where possible, assess severity and provide either a fix, a practical alternative route or a clear timetable. High-impact blockers in application, contact or portal journeys are prioritised over cosmetic issues.
Enforcement
If you are not satisfied with our response, you may contact the Equality Advisory and Support Service for guidance on rights under the Equality Act 2010.
Known-status register
Engineering checks are not the same as full conformance evidence.
- Keyboard and focus
Core navigation, forms, skip links and error focus are included in automated regression checks.
Tested - Screen-reader semantics
Labels, landmarks and accessibility-tree snapshots are checked; VoiceOver and NVDA user testing has been completed.
Tested - PDF alternatives
Contact the team for an alternative format where a PDF does not meet the user’s access needs.
Support route
Need help?
Questions about this page?
Our team answers by phone or email. Funding requests start with a short application.