# Privacy Notice Source: https://www.cashbookfinance.co.uk/privacy Last updated: 2026-10-29 Publisher: Cashbook Finance Limited > How Cashbook Finance collects, uses, shares and protects personal information when you enquire, apply for finance or use the client portal. [← Back to home](https://www.cashbookfinance.co.uk/) Policy and governance FRN 782472 ## Privacy notice How Cashbook Finance handles personal information across enquiries, funding and the client portal. Current published version: **August 2026** [Contact the team](https://www.cashbookfinance.co.uk/contact) · [Book a call](https://www.cashbookfinance.co.uk/book-call) 10 sections Nothing on this page matches. [Contact the team](https://www.cashbookfinance.co.uk/contact) and we will answer directly. On this page - Information we collect - Purposes and lawful bases - Credit-reference and identity checks - Who we may share information with - International processing - How long we keep information - Your rights - Website analytics - Cookies and website data - Privacy governance - Contact us [Book a call](https://www.cashbookfinance.co.uk/book-call) · A director, about 15 minutes. ### Data used Contact, business, identity, facility and technical information only where relevant. ### Controlled sharing Providers, advisers and authorities receive information only where necessary or legally required. ### Your rights Access, correction, restriction, objection and complaint routes are set out clearly. Cashbook Finance Limited is responsible for the personal information described in this notice. This page explains how we use information when you visit this website, contact us, request funding or submit documents through the client portal. ### Information we collect We may collect contact details, business and ownership information, financial information, identity documents, proof of address, invoices, property information, correspondence and technical information generated when you use the website. ### Purposes and lawful bases - Enquiries and pre-contract discussions – steps requested before entering a contract and our legitimate interests in responding to business enquiries. - Applications, underwriting and facility administration – steps before contract, performance of a contract, legitimate interests and legal obligations. - Identity, anti-money-laundering, credit and fraud checks – legal obligations and legitimate interests in preventing fraud and assessing risk. - Service communications, complaints, record-keeping and legal claims – contract, legal obligations and legitimate interests. - Marketing communications – consent where required, or legitimate interests where the law permits; you can opt out at any time. ### Credit-reference and identity checks Where an application progresses, we may make enquiries with credit-reference and fraud-prevention agencies. Other organisations may see a record of those searches. We will explain the checks that apply before they are carried out. ### Who we may share information with Information may be shared where necessary with credit-reference and fraud-prevention agencies, funding and banking partners, professional advisers, technology and document-processing providers, insurers, regulators, law-enforcement bodies and other parties where disclosure is required or permitted by law. ### International processing Some providers may process information outside the United Kingdom. Where a restricted transfer occurs, we use an applicable UK adequacy regulation or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum, together with any required transfer risk assessment. ### How long we keep information We apply documented retention periods and delete or anonymise information when it is no longer needed. Typical periods are: - Enquiries that do not proceed: normally up to 24 months after the last meaningful contact. - Application, facility, transaction and accounting records: normally six years after the relationship or transaction ends, unless a longer period is required for a legal claim or regulatory obligation. - Identity and anti-money-laundering records: normally five years after the business relationship ends, subject to applicable law. - Complaints and related correspondence: normally six years after closure. - Security records: only for as long as necessary to investigate and protect against misuse. ### Your rights Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your information, object to certain processing, and receive information in a portable format. You may also complain to the Information Commissioner’s Office. ### Website analytics We use Plausible Analytics to understand website use in aggregate. It is configured without analytics cookies or cross-site advertising identifiers. We receive aggregated statistics such as page views and referral sources rather than visitor profiles. ### Cookies and website data Our [cookie policy](https://www.cashbookfinance.co.uk/cookies) explains the technologies used on this website and how to manage your choices. ### Privacy governance Privacy governance is overseen by the directors of Cashbook Finance Limited. Requests and concerns are handled through info@cashbookfinance.co.uk; use “Data protection” in the subject line so the request is routed correctly. ### Contact us For privacy questions or requests, email info@cashbookfinance.co.uk, call 020 3239 0699, or write to Cashbook Finance Limited, Cumberland House, 24–28 Baxter Avenue, Southend-on-Sea, Essex SS2 6HZ. Retention principles ### Different records have different legal and operational purposes. Exact retention can depend on the relationship, applicable law, legal claims and the nature of the finance enquiry. Initial enquiries Kept only as long as needed to respond, assess the request and meet applicable record-keeping obligations. Applications and facilities May be retained for contractual, legal, regulatory, fraud-prevention and dispute purposes. Security and portal records Retained according to access-control, incident, audit and document-handling requirements. Need help? ### Questions about this page? Our team answers by phone or email. Funding requests start with a short application. [Contact us](https://www.cashbookfinance.co.uk/contact) · [Book a call](https://www.cashbookfinance.co.uk/book-call) --- Cashbook Finance. Cashbook Finance Limited is registered with the Financial Conduct Authority under Firm Reference Number 782472. Company number 10723098. Registered office: Cumberland House, 24–28 Baxter Avenue, Southend-on-Sea, Essex SS2 6HZ. Registered with the Information Commissioner’s Office under reference ZB545200. All finance is subject to eligibility, satisfactory due diligence, credit approval and agreed terms. Invoice finance, trade finance and bridging finance may not be suitable for every business. The availability, structure, amount, pricing, fees, security requirements and completion timescales of any facility will depend on the applicant’s circumstances, the quality of the supporting evidence provided and our assessment of the proposed transaction. Any figures, examples, rates or timescales shown on this website are for illustrative purposes only and do not constitute an offer, commitment or guarantee of finance. Terms and conditions apply. Bridging finance is secured against property. Your property may be repossessed if you do not maintain repayments on a loan secured against it. Applicants should obtain independent legal, financial and tax advice where appropriate.