# Accessibility Statement Source: https://www.cashbookfinance.co.uk/accessibility Last updated: 2026-10-29 Publisher: Cashbook Finance Limited > Cashbook Finance accessibility statement: target standard, testing approach, known limitations and how to report an accessibility problem. [← Back to home](https://www.cashbookfinance.co.uk/) Policy and governance FRN 782472 ## Accessibility statement The standards, testing, known limitations and support route for accessible use of the website and portal. Accessibility statement: **August 2026** [Contact the team](https://www.cashbookfinance.co.uk/contact) · [Book a call](https://www.cashbookfinance.co.uk/book-call) 6 sections Nothing on this page matches. [Contact the team](https://www.cashbookfinance.co.uk/contact) and we will answer directly. On this page - Target standard - Testing completed - Known limitations - What we do - Report a problem - Remediation process - Enforcement [Book a call](https://www.cashbookfinance.co.uk/book-call) · A director, about 15 minutes. ### Target standard The public website is designed against WCAG 2.2 AA principles. ### Testing Automated, keyboard, focus, reduced-motion and targeted accessibility-tree checks are used. ### Support route Report a barrier and request an accessible alternative through the published contact details. Cashbook Finance aims to make its public website and client portal usable by as many people as reasonably possible, including people who use keyboards, screen readers, magnification or reduced-motion settings. ### Target standard Our target is WCAG 2.2 Level AA. This is a target and working standard, not a claim that every route has passed an independent formal conformance audit. ### Testing completed The October 2026 release was checked with automated HTML and accessibility rules, axe-core, desktop and mobile browser rendering, keyboard navigation, focus-order checks, reduced-motion checks and targeted accessibility-tree review. Key interactive journeys reviewed included navigation, site search, calculators, the eligibility checker, the application wizard, call request and portal entry. ### Known limitations - Secure document collection uses third-party Very Good Security components. We test the surrounding labels, instructions and focus flow, but accessibility inside provider-controlled embedded fields can depend on the provider and browser combination. - Complex calculator and eligibility results are announced using live regions, but some older assistive-technology combinations may announce updates differently. - PDF downloads may not provide the same reflow and navigation experience as the HTML pages. Contact us for an accessible alternative. ### What we do We use semantic headings, visible labels, skip navigation, keyboard-operable controls, meaningful focus states, reduced-motion support, text alternatives and responsive layouts. Controls that are inactive or visually hidden are removed from the accessibility tree and focus order. ### Report a problem Email info@cashbookfinance.co.uk or call 020 3239 0699. Tell us the page, the task you were trying to complete, the browser or assistive technology used and the problem encountered. ### Remediation process We will acknowledge an accessibility report, reproduce the issue where possible, assess severity and provide either a fix, a practical alternative route or a clear timetable. High-impact blockers in application, contact or portal journeys are prioritised over cosmetic issues. ### Enforcement If you are not satisfied with our response, you may contact the Equality Advisory and Support Service for guidance on rights under the Equality Act 2010. Known-status register ### Engineering checks are not the same as full conformance evidence. Keyboard and focus Core navigation, forms, skip links and error focus are included in automated regression checks. Tested Screen-reader semantics Labels, landmarks and accessibility-tree snapshots are checked; VoiceOver and NVDA user testing has been completed. Tested PDF alternatives Contact the team for an alternative format where a PDF does not meet the user’s access needs. Support route Need help? ### Questions about this page? Our team answers by phone or email. Funding requests start with a short application. [Contact us](https://www.cashbookfinance.co.uk/contact) · [Book a call](https://www.cashbookfinance.co.uk/book-call) --- Cashbook Finance. Cashbook Finance Limited is registered with the Financial Conduct Authority under Firm Reference Number 782472. Company number 10723098. Registered office: Cumberland House, 24–28 Baxter Avenue, Southend-on-Sea, Essex SS2 6HZ. Registered with the Information Commissioner’s Office under reference ZB545200. All finance is subject to eligibility, satisfactory due diligence, credit approval and agreed terms. Invoice finance, trade finance and bridging finance may not be suitable for every business. The availability, structure, amount, pricing, fees, security requirements and completion timescales of any facility will depend on the applicant’s circumstances, the quality of the supporting evidence provided and our assessment of the proposed transaction. Any figures, examples, rates or timescales shown on this website are for illustrative purposes only and do not constitute an offer, commitment or guarantee of finance. Terms and conditions apply. Bridging finance is secured against property. Your property may be repossessed if you do not maintain repayments on a loan secured against it. Applicants should obtain independent legal, financial and tax advice where appropriate.